reservations & contact information


Reservation Centre is open 8am to 8pm

  • +1-613-332-0154           Local
  • +1-877-553-5772           Canada & US
  • +001-613-332-0154      International Calls
  • +1-613-332-6302           Fax
  • reservations@grailsprings.com

ADDRESS: 2004 Bay Lake Rd, Bancroft, ON  K0L 1C0, CANADA  for directions click here 

Check-in: 4pm  Check-out: 12pm

We cannot accommodate check-in OR check-out days on Saturdays. Thank you for your understanding.

BOOK ONLINE  Confirmation letter will be emailed, followed by a phone call from Reservations during regular office hours. 

CANCELLATION POLICIES & CONDITIONS  Reservations may be canceled within 24 hours of making a reservation without penalty. We do not provide travel cancelation insurance. Please click link below if you feel you need to purchase cancelation insurance:

PURCHASE CANCELATION INSURANCE FROM MANULIFE

PRE AND POST ARRIVAL TIPS CLICK HERE

ONLINE SPA REQUESTS: Book additional spa treatments ahead. Reservations will send you a confirmation within 24 hours.

Group Bookings: We are unable to facilitate group bookings as we are dedicated to the goals and achievements of the individual.

Maximum persons per room is three.

Guests must be 14 years of age or older. Guests under 16 years of age must have parental permission to partake in activities and spa.