Policies, tERMS & conditions

Important Disclaimers - please read carefully

  • Holistic Retreat Centre – Grail Springs mission is assisting retreat guests with body-mind-spirit integration.
  • We are not a medical spa or a rehab centre. We are not equipped to deal with substance addiction or mental health issues. Grail Springs reserve the right to ask a guest to depart immediately if we assess they, guests, or Grail Springs staff is at risk.
  • Food & Allergies – We provide a daily set menu, vegetarian cuisine and some gluten-free. We can accommodate Vegan requests. We do not ensure food is nut-free.
  • We are not equipped to deal with food preferences, severe allergies, medical diets, customized meal plans, nor administer EPIPEN or any other medication.
  • Smoke-free – We are designated smoke-free inside and out including medical marajuana and vapes.
  • Alcohol-free retreat centre - It is highly recommended that alcohol is not kept on the premises or consumed while on retreat at Grail Springs in order to keep within our wellness mandate. 
  • Kindly read the Grail Springs Peace Intention
  • Wifi, Cell Phones, Laptops, Tablets – With respect for all guests and a wish to maintain a peaceful atmosphere, we require electronics are only used in your guest room or outside in parking lot. Your cooperation is appreciated. Please note that highspeed access is very limited in this area.
  • Photo taking with phones and cameras is permitted keeping mindful of other retreat guests privacy.

Check-in time is 4pm:

  • We guarantee rooms will be ready by 4pm. Feel free to check-in early and we will assign you a locker so you may enjoy extra spa services or lunch served at 12pm.  Book this ahead of time.
  • Front desk closes at 8pm.   It is important to arrive prior to 6pm.  Dining room final seating is 6pm.

Check-out time 12pm:

  • We can assign a locker if you'd like to stay until later in the day to further enjoy facilities and the spa.  Order lunch on check-out day or a lunch-to-go. Book this ahead of time.

Deposit Information:

  • 50% deposit is required per person to guarantee a reservation.  Please read cancelation policy carefully.

Cancelations received before 21 days prior to arrival:

  • 2 to 5-night stays are subject to $100 per person admin fee. Balance is refunded.
  • 7-night stays and longer are subject to $200 per person admin fee. Balance is refunded.

Cancelations within 21 days of arrival:

  • 100% of deposit per person is forfeited. 

Cancelation Insurance:

  • If you feel there is a possibility you may have to cancel due to medical emergency, we recommend contacting your credit card company to ensure you have cancelation insurance. Grail Springs is not liable for cancelations made withing 21 days prior to arrival. Here is a link to one of many options in the marketplace.

Early Departures:

  • No refunds are granted for early departure for any reason. Entire balance owing will be charged to pre-authorized credit card registered to the room.

Date change fees:

  • Date changes are permitted if request is received before 21 days prior to arrival for a fee.  Please see below.
  • 2 to 5-nights are subject to $100 per person admin fee.  7-nights and longer are subject to $200 per person admin fee.

Missed or Canceled Appointments:

  • Canceled appointments with less than 24 hours notice will be charged 50% of service.
  • Missed appointments will be charged 100% of service.

Using a Gift Certificate or is there a Third Party paying for your stay?

  • 50% deposit is required per person to guarantee reservation. You may use all or a portion of gift certificate as your secured deposit. Same policies apply to the gift certificate deposit as if using a credit card deposit.
  • Reservations paid for by a third party requires payment in full including taxes, a signed letter of authorization and a photocopy of front and back of driver's license. Must be received within 24 hours of making reservation in order to guarantee it.

Pre-Authorization and longer stays:

  • Guests are required to present upon check-in a personalized credit care for pre-authorization on the balance owing including add-on services and taxes.
  • Guests staying 10-nights or longer are required to make further deposits every 7-days equal to the amount of current charges.

Gratuities:

  • Tipping is at the discretion of guests. We do not accept tips via credit cards. Tip envelopes are available for your convenience.

Guest Speaker Disclaimer

  • Evening workshops that are not fulfilled by a guest presenter for any reason, refunds will not be granted. We will however do our very best to find replacements for presenters who cancel unexpectedly.

Loyalty Program: Same Time Next Year?

  • Ask about out Loyalty Program prior to check-out and save on your next journey!

Health & Safety Disclaimer

  • Grail Springs is not equipped to host those individuals with drug or alcohol addictions, mental illness, transmittable diseases, those under a doctors care, or severe food allergies. Grail Springs reserves the right to cancel a reservation due to any of the above at any time without penalty to Grail Springs if guest has misrepresented.

Peace Intention

  • Grail Springs provides a smoke-free environment and also one of peace and tranquility for the purposes of creating a santuary for complete relaxation, transformation and soul healing for each and every guest. We reserve the right to request that a guest depart early without refund if at any time they are not respectful towards other guests, staff or not following the Peace Intention Guidelines. Please be sure to read and following the Grail Springs Peace Intention Guidelines.  Our Guest Services staff and/or our Life Coaches are always there for you if you require someone to talk to.

Hop on Airport Shuttle on Sundays - $60 plus tax each way when booking 7, 14 or 21-nights:

  • Depart Toronto Airport at 1:30pm - Flight should be scheduled to arrive no later than 12:15pm, leaving enough time to get through customs and luggage claim.  Shuttle will stop in Peterborough at 3pm for beverage, washroom break and transfer. Arrive at Grail Springs at 4:30pm.
  • Depart Grail Springs at 9:45am - When booking flight home make sure that if it is an International flight, it should depart no earlier than 3pm, Domestic flights should depart no earlier than 2:30pm. Shuttle stops in Peterborough at 11:30pm for beverage, washroom break and transfer. Arrives at Toronto Airport at 1:00pm. 

Ontario Accessibility Program

  • Our organization make available documents that are required by the Customer Service Standard upon request. [O. Reg. 429/07, s. 8(1) & (2) & 9(1)]