reservations & contact information
Reservation Centre is open 8am to 8pm:
- +1-613-332-0154 Local
- +1-877-553-5772 Canada & US
- +001-613-332-0154 International Calls
- +1-613-332-6302 Fax
- reservations@grailsprings.com
Ontario Mandated Vaccine Certificates effective September 22, 2021
Guests checking-in must comply with the following requirements as of September 22nd:
Upon ARRIVAL: Two certificates showing proof of two vaccines PLUS their ID
OR
Prior to making a reservation and ARRIVAL: Medical Exemption Note from a doctor sent ahead of arrival plus ID plus a negative covid test certificate dated not more than 72 hours prior to arrival.
Guests who arrive with neither upon checking-in will not be granted entry and will forfeit their deposit.
ADDRESS: 2004 Bay Lake Rd, Bancroft, ON K0L 1C0, CANADA for directions click here
Check-in: 4pm Check-out: 11am
BOOK ONLINE Confirmation letter will be emailed, followed by a phone call from Reservations during regular office hours.
CANCELLATION POLICIES & CONDITIONS
Reservations may be canceled within 24 hours without penalty.
PRE AND POST ARRIVAL TIPS CLICK HERE
ONLINE SPA REQUESTS: book additional spa treatments. Reservations will send you a confirmation within 24 hours.
Group Bookings: We are unable to facilitate group bookings as we are dedicated to the goals and achievements of the individual.
Maximum persons per room: The number of persons limited to a room is three.
Guests must be 14 years of age or older. Guests under 16 years of age must have written parental permission to partake in activities and spa.
