reservations & contact information


Reservation Centre is open 9am to 5pm until January 26th. 

  • +1-613-332-0154           Local
  • +1-877-553-5772           Canada & US
  • +001-613-332-0154      International Calls
  • +1-613-332-6302           Fax
  • reservations@grailsprings.com

Ontario Mandated Vaccine Certificates 2022
 

Guests checking-in must comply with the following requirements:

Upon ARRIVAL:  Certificate QR Code showing proof of two vaccines plus ID          
OR
Prior to making a reservation: Medical Exemption Note from a doctor sent to reservations@grailsprings.com
plus on day arrival: ID plus a negative covid test certificate dated not more than 48 hours prior to arrival

Guests who arrive with neither upon checking-in will be denied entry and forfeit deposit.

ADDRESS: 2004 Bay Lake Rd, Bancroft, ON  K0L 1C0, CANADA  for directions click here 

Check-in: 4pm  Check-out: 12pm

BOOK ONLINE  Confirmation letter will be emailed, followed by a phone call from Reservations during regular office hours. 

CANCELLATION POLICIES & CONDITIONS  Reservations may be canceled within 24 hours without penalty.

PRE AND POST ARRIVAL TIPS CLICK HERE

ONLINE SPA REQUESTS: Book additional spa treatments ahead. Reservations will send you a confirmation within 24 hours.

Group Bookings: We are unable to facilitate group bookings as we are dedicated to the goals and achievements of the individual.

Maximum persons per room is three.

Guests must be 14 years of age or older. Guests under 16 years of age must have parental permission to partake in activities and spa.