reservations & contact information


Reservation Centre is open 8am to 8pm:

  • +1-613-332-0154           Local
  • +1-877-553-5772           Canada & US
  • +001-613-332-0154      International Calls
  • +1-613-332-6302           Fax
  • reservations@grailsprings.com

Ontario Mandated Vaccine Certificates effective September 22, 2021

Guests checking-in must comply with the following requirements as of September 22nd:
Upon ARRIVAL:  Two certificates showing proof of two vaccines PLUS their ID          
OR
Prior to making a reservation and ARRIVAL: Medical Exemption Note from a doctor sent ahead of arrival plus ID plus a negative covid test certificate dated not more than 72 hours prior to arrival.

Guests who arrive with neither upon checking-in will not be granted entry and will forfeit their deposit.

ADDRESS: 2004 Bay Lake Rd, Bancroft, ON  K0L 1C0, CANADA  for directions click here 

Check-in: 4pm  Check-out: 11am

BOOK ONLINE  Confirmation letter will be emailed, followed by a phone call from Reservations during regular office hours. 

CANCELLATION POLICIES & CONDITIONS 
Reservations may be canceled within 24 hours without penalty.

PRE AND POST ARRIVAL TIPS CLICK HERE

ONLINE SPA REQUESTS: book additional spa treatments. Reservations will send you a confirmation within 24 hours.

Group Bookings: We are unable to facilitate group bookings as we are dedicated to the goals and achievements of the individual.

Maximum persons per room: The number of persons limited to a room is three.

Guests must be 14 years of age or older. Guests under 16 years of age must have written parental permission to partake in activities and spa.