travel protocols for covid-19

Protocols are as follows:

  • Guests are required to answer screening form upon arrival. 
  • Staff is required to answer screening form each day prior to each shift provided by Ontario Ministry of Health
  • Privacy Act: No personal health information about employees shall be divulged to customers. Guests must refrain from asking staff members about personal health information.
  • Guests understand that while walking through public hallways or standing in common areas that social distancing is required. Guest may remove mask once seated in dining room, great hall or yoga class.
  • Guest experiencing symptoms will be required to return to their room and call for assistance.
  • All areas have a pure air cleaning system with HEPA filter and UV light .
  • Staff are required to wear masks.
  • Saunas and Thermal Circuit is open ~ max 2 persons who share same accommodations.
  • Indoor yoga class resumes, max 14 guests per class

+1-613-332-0154           Local
+1-877-553-5772           Canada & US
+001-613-332-0154      International Calls
+1-613-332-6302           Fax

reservations@grailsprings.com

BOOK ONLINE  Confirmation letter will be emailed right away, followed by a call from Reservations during regular office hours. 

CANCELLATION POLICIES & CONDITIONS 
Reservations may be canceled within 24 hours without penalty.