travel protocols for covid-19
Temporary Closure of Services until June 12th, 3pm. This date represents the current mandated date for closure by the Ontario Government. We will continue to provide updates each Friday morning.
Phone Centre is currently open Tuesday and Friday from 10am to 1pm @ 613-332-0154
You can email us at firstname.lastname@example.org and we will respond Monday to Friday.
What happens if you have a reservation in the near future?:
Each Friday we post an update with a tentative opening date. This will change based on the government mandate. Our office will continue to email those individuals whose reservations falls within the extended closure dates. We ask for your patience and understanding as we are a small family run business. Grail Springs will automatically push your reservation to a credit that honours any special offer or seasonal rate any time in the future. As a thank you for your trust and assistance to work with us, Grail Springs will add a complimentary spa credit for each reservation upon your return. Thank you for your patience and understanding. Stay safe and love the ones you're with. ~ The Grail Management Team
Protocols Upon Opening: We want you to rest assure that Grail Springs will be a safe place to retreat to when you are ready to travel and go on your next wellness getaway. Management is taking guidance from governing bodies on specific health and safety protocols to keep both staff and guests safe. Some of theses protocols are as follows:
- Maximum of 18 guests at any one time
- Answer qualifying health questions at time of reservation and at check-in
- Guests will receive a 'Disinfectant Kit' in their room
- Dining table spacing will reflect social distancing guidelines
- Patio dining will be encouraged. Room service will be complimentary
- Maximum 8 guests per yoga class (multiple classes will be offered)
- Guests must bring their own yoga mat (mats available for purchase in our shop)
- Spa therapist will be wearing masks during all treatment times
- All team members will have a temperature check before each shift
- Cleaning protocols will be strictly adhered to as per health and safety guidelines
+1-877-553-5772 Canada & US
+001-613-332-0154 International Calls
BOOK ONLINE Confirmation letter will be emailed right away, followed by a call from Reservations during regular office hours.
CANCELLATION POLICIES & CONDITIONS
Reservations may be canceled within 24 hours without penalty.